Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Return Policy

Should you need to return a product due to order cancellation or for any other reason not covered by our warranty, we reserve the right to carry out a 100% inspection of the product before accepting the return. All returns of this nature are susceptible to a 25% restocking fee. Unwanted returns will not be accepted 30 days after the shipping date of the original product. Bannerflagsofchina.com will not accept the return of a used product, a custom made product, or inkjet graphics.

Shipping Damage
The arrival of a product damaged in shipping is a ‘non-warranty issue’ and claims must be reported to our customer service department within three business days of receipt as carriers will not settle damage claims after this period. Customers that delay damage reporting will forfeit their right to replacement. When submitting a shipping damage claim, digital photos may be required to document damage to the shipping container or product. Carriers reserve the right to inspect damages prior to settling a claim.  Upon authorization to return the damaged product, all returns must be made to Bannerofchina.com within 2 weeks of delivery.

Order Cancellation
Cancellation of custom manufactured or imprinted products may accrue costs associated with the order up to the time of cancellation. The customer is responsible for these costs which can include, but are not limited to, labor, materials and custom imprinting.

Shipping Methods
Bannerflagsofchina.com uses Air Express Shipping Service, UPS, DHL, Fedex  for order shipments. A street address is required on all product orders. We cannot deliver product orders to P.O. Boxes. Please note that production time does not include freight time.

Time Critical Orders
Customers with firm event dates must indicate those dates before ordering.  Custom orders involving artwork often require expedited shipping to meet client in-hand dates. Customer service will inform customers of added shipping expenses prior to making any changes to their order. No charges will be made without the express permission of the client. Bannerflagsofchina.com reserves the right to change carriers at is sole discretion.

How should I store my banner so it lasts longer?  

All banners should be rolled, or folded image area to back side of banner area. Please DO NOT fold ink to ink as it may result the ink to stick while being exposed to heat and may damage the banner. Store banner in a dry cool place. Do not store in a hot place, do not store directly exposed to the sun.

Carrier Delays
Bannerflagsofchina.com is event date-driven. We institute quality and production controls to ensure orders are produced and shipped on time. Unfortunately, we have no control over delivery of orders once they leave our production facilities. Once an order is picked up, the responsibility for timely delivery falls on the carrier. Bannerflagsofchina.com will not be held liable for missed event dates due to carrier delay issues.